Our Commitment To You

Each manager and team member must complete Taco Bell COVID-19 training.

In addition to drive thru and delivery, curbside pick-up is available at select locations.

Uber Eats and Door Dash are available at participating stores. See our online ordering options at tacobell.ca . Tamper-proof stickers are applied to all delivery orders.

We’ve implemented contactless service to reduce touchpoints between customers and employees. Drive thru orders will be served in one of two ways:

• Two-person service - one team member taking the order, the other team member handling the order.
• One person service - one team member taking the order and placing the order on a food-safe container for the customer to grab themselves.
• Contactless card payments are encouraged

In accordance with public health guidelines, all employees must wear Personal Protective Equipment while working, including face mask & gloves. Any additional provincial guidelines and restrictions are being followed, as applicable.

We’ve increased the frequency of cleaning and sanitizing throughout our restaurants, with a special focus on high-touch areas such as drink dispensers, front counters, pin pads, etc.

We’ve reinforced our already strict sanitation, handwashing and health and wellness policies for our employees, along with the following:

• All team members must practice maintaining 6ft physical distancing within the restaurant, where possible; Restaurants may adjust workstations to be 6 feet apart, where possible.
• Plexi Glass and floor decals are in place to help always maintain 6ft physical distancing from and between customers.
• Use non-contact methods for greeting each other and customers: No handshakes, no high-fives.
• Although dining rooms currently remain closed until further notice, the below have already and will continue to be implemented once dining rooms reopen:
  • Where mandated by the Public Health Board, restaurants will participate in contact tracing
  • A limited number of guests will be allowed in the restaurant to ensure 6 feet physical distancing in always maintained
  • Where two entrances apply, customers will use one as an entrance and one as an exit
  • Current Occupancy Limit signs will be present in order to avoid large crowds
  • Table decals are in place to help always maintain 6ft physical distancing
  • Napkins, utensils, and condiment packets have been moved to behind the counter
  • Customers will receive a new cup for drink refills
  • Hand sanitizer is always available for team members and take-out customers
• Employees are advised to not come to work if feeling ill, are exhibiting COVID-19 symptoms, or have recently been in close contact with someone diagnosed with COVID-19. To minimize transmission, employees must self-monitor for COVID-19 symptoms at home. If an employee has been diagnosed with COVID-19, they must notify a supervisor and follow the COVID-19 Action Plans.